Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed
Closed for lunch 12:30 - 1:30
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INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 919-772-4727 or make an appointment online!

What Our Customers Are Saying

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These guys are the best they do what they promise and they will work with you.

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This company is very customer service oriented. They believe that they work for the customer and not the insurance company. I would recommend them for anyone who needs body work done.

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I have used Larry Estes body shop four times over the last 3 years. I have always found them to be very good in regards to the work on my cars. They are also very professional. They have fixed a Buick, Lexus, BMW and recently a Mini. All come out looking and driving great! It is no fun to wreck a car, but I am glad these folks are around to fix them!

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Wow! My Ford Expedition looks brand new! I have no idea what Estes Body Shop did to make the vehicle new again. I took it in to get the rear bumper repaired and repainted. I was not expecting the entire vehicle to be so sparkling-new. I would love to know how they washed it. The job was finished within the time frame they promised and I highly recommend them to anyone who needs auto body work!

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I took my son's 2000 corvette to have my passenger side painted after an accident. Larry and the whole staff treated me great answered all of are questions and the car came out perfect. If you need your car repaired I recommend Larry Estes body shop in Garner NC.

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Great work on our vehicle and staff was very helpful.

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Took my wife's Nissan Xterra after an accident. They were great and so was the work done. I recommend this shop for any sorta body work. They made it easy to have the third party involved pay for the repair work.

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I stopped by in a panic after scuffing up my paint pretty badly and they took care of my problem right away! Everyone was courteous & professional and Adam restored my paint to brand new condition. I can't say enough about the service here. They were fabulous!

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I'm very pleased with the price and quality of their work. Work was delayed by the hurricane, but it came out great.

  • BBB Accredited Business
  • I-CAR
  • Autobody Alliance
  • NABC (National Auto Body Council)
  • Call Us For Service: 919-772-4727